Please yourself or a friend with

HAMILTON
pilates pass packs
+ memberships

Increase flexibility, restore balance and improve your aerobic fitness with a range of 50-minute, high-intensity workouts to fit into your day.

INTRO OFFER $49

Four classes to get familiar and use the space.
*New clients only. Valid for 14 days from date of purchase. You can pick and choose from our range of classes.

CASUAL $30

Enjoy the freedom of joining a class whenever it suits you.
Valid for three months from the date of purchase. No refunds, transfers or extensions available.

GIFT VOUCHER

Buy a gift voucher for someone you want to do pilates with!

5 CLASS PASS $140

Enjoy 5 classes of your choice. Valid for three months from the date of purchase. No refunds, transfers or extensions are available.

10 CLASS PASS $250

Enjoy 10 classes of your choice. Valid for three months from the date of purchase. No refunds, transfers or extensions are available.

20 CLASS PASS $440

Enjoy 20 classes of your choice. Valid for three months from the date of purchase. No refunds, transfers or extensions are available

50 CLASS PASS $860

Enjoy 50 classes of your choice. Valid for six months from the date of purchase. No refunds, transfers or extensions are available

SILVER MEMBERSHIP $40/WEEK

($35/week if purchased before the expiry of your intro offer)

Begin to shift your body with two classes of your choice per week. Billed weekly via direct debit bank account or credit card. Minimum four-month commitment. No refunds, transfers or extensions are available.

GOLD MEMBERSHIP
$50/WEEK

($45/week if purchased before the expiry of your intro offer)

Start to sculpt and define with three classes of your choice per week. Billed weekly via direct debit bank account or credit card. Minimum four-month commitment. No refunds, transfers or extensions are available.

PLATINUM MEMBERSHIP
$60/WEEK

($55/week if purchased before the expiry of your intro offer)

Get the most benefits and be part of the community every day of the week! Billed weekly via direct debit bank account or credit card. Minimum four-month commitment. No refunds, transfers or extensions are available.

PRIVATE CLASS $90 PER PERSON

Get one-to-one personalised support with your exercise. Valid for three months. No refunds, transfers or extensions are available.

PRIVATE CLASS DUO $120 PER SESSION

Price is for two people per session. Train with a friend or bring along your partner. Valid for three months. No refunds, transfers or extensions are available.
Ready to lengthen and lean your muscles?

MUSE PILATES STUDIO: SAFETY, TERMS & CONDITIONS

Introduction:

Welcome to Muse Pilates Studio (“Muse”). At Muse, we believe that Pilates should be fun, challenging and safe. While we don’t take ourselves too seriously, we do take our Terms and Conditions seriously.

Safety:

Physical exercise conducted at Muse in all its form (with or without the use of equipment) is a strenuous physical activity. Prior to beginning any physical exercise regime, routine or program (with or without equipment) you should consult with your doctor or health care practitioner to ensure that you are aware of any current health or physical restrictions or any other restrictions that may be appropriate for you.
You must notify your instructor if you have any pre-existing injuries or medical conditions which may impact your ability to perform an exercise.
Owners and/or Instructor’s reserve their right to restrict clients to a particular class type for safety reasons; and Owners and/or Instructors reserve their right to turn clients away if they do not have the correct medical clearance.
During your Pilates class you should not feel any pain or discomfort, if you feel pain or discomfort you should immediately stop the exercise. You should then seek medical assistance.
Muse instructors or staff cannot provide medical advice or diagnosis. Information provided by your instructor should not be construed as medical advice.
By undertaking any exercise programme at a Muse Pilates Studio or in connection with Muse Pilates Studio you acknowledge that you do so at your own risk and that Muse Instructors, Muse Staff and Directors of Muse will not be liable for any personal injury, loss or liability whatsoever nature arising as a result of, or in connection with, your undertaking of any such exercise programme or following advice contained on this website or given by our instructors.

Terms and Conditions
Payment + Bookings + Attendance:
1. Payment must be made upon booking, there are NO exceptions. To book into a class you must either:
(a) have pre-purchased classes;
(b) have a valid membership in your account; or
(c) pay at the time of booking.
2. Bookings can be made online through the MindBody booking system, either on the website or via the app.
3. Out of consideration for other clients, the instructor and also for your own safety, the warm-up is an important aspect of each class. Please be aware that if you are more than five minutes late for a class, the instructor may not allow you to participate in the class. This is determined at the instructor’s sole discretion.
4. Owners and/or Instructor’s reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Instructors reserve the right to turn clients away if they do not have the correct medical clearance.
5. Classes are not transferable to another individual and cannot under any circumstances be used by another person. NOTE: If someone other than the person booked into the class arrives to use the class, they will be turned away from the class – or asked to purchase their own classes. You will not receive a refund for your class if this occurs and we reserve the right to cancel your membership in this case.

Age Restrictions:
1. You must be at least 16 years of age to attend classes at Muse Pilates Studio. Parental/ guardian consent must be emailed to hello@musepilateshamilton.com for those that are 16 or 17 years of age.
2. Children younger than 16 years of age are not permitted in the studio and are not to be left in the studio or waiting area while you attend classes.

Pregnancies + Injuries:
1. You must inform the Instructor if you are pregnant or have any injuries.
2. From 12 weeks of pregnancy, so long as you have received medical clearance from your treating practitioner you may attend group/ private reformer classes. 

Mums and Bubs:
You are responsible for the care and supervision of children during Mums and Bub classes. Parents are required to supervise their children during the class. Muse and Muse staff do not provide child supervision services. 

Introductory Offer:
1. You can only purchase the Introductory Offer once. If you have purchased the Introductory Offer more than once, you agree to be charged for each class attended at the casual class rate.
2. The Introductory Offer is non-refundable and non-transferable and will activate from the date of purchase.

Class Packs:
1. Class Packs and Private Classes are valid for 3 months commencing on the date of purchase, with the exception of the 50 Class Pack which is valid for 6 months from the date of purchase.
2. Class Packs are non-refundable and non-transferable. They cannot be shared, and are for individual use only.
3. The term of a Class Pack cannot be extended unless you are injured, in which case they will be extended for the lesser of the duration of your injury and 3 months. We will require a valid medical certificate to extend the term of your Class Pack. Extensions due to medical reasons must be requested before the expiry date.

Weekly Memberships:
1. Weekly Memberships are valid for 1 week (7 days) and are activated on your chosen start date (on which date your account will be direct debited), and automatically renewing every week. Payment will be automatically deducted from your nominated credit card each week (on your chosen day). If your credit card is declined, or payment does not otherwise go through, you will be charged a default fee of $14.90, for each default in payment.
2. Weekly Memberships have a minimum term of 4 months, and can be cancelled at any time after the minimum term by giving 30 days notice via email to hello@musepilateshamilton.com. If you are injured, you can suspend your Weekly Membership for the lesser of the duration of your injury and 6 months. We will require a medical certificate to suspend your Weekly Membership.
3. Weekly Memberships are not transferable between individuals. 
4. Any classes you book over your membership limit you will be charged in the amount of $20 per class that you book or attend. If you do not book or attend your maximum limit of memberships classes during the allocated week, any unused classes will not rollover.
5. Where there are 2 or more defaults, your membership may be terminated, with prior money missed payments still payable.
6. Weekly memberships can be put on hold (or suspended) for up to 8 weeks (56 days) annually. 7 days’ notice must be given by emailing the hold dates to hello@musepilateshamilton.com. You must give 7 days’ notice and the hold must be in 7-day increments. Please note that we are not able to back date any membership hold. 

Re-Opening Membership:
1. The minimum term of the contract is 12 months and there are no holds/suspensions available for the duration of the contract. You agree to be charged $14.90 for any time there is a default in your weekly payment and agree that a debt collector will be engaged should you not pay your membership fees in full. You can cancel at any time after the 12 month minimum term with 30 days notice. 
2. Billed weekly via debit or credit card. No refunds, transfers or extensions are available. 
3. You are agreeing to commit to 12 months, after 12 months you will continue to be charged the weekly membership fee unless you let us know that you would like to cancel, providing 30 days notice.
4. Cancellations/Rescheduling classes need to be made more than 9 hours prior to your class beginning. We do understand that sometimes unforeseeable circumstances can arise, but we have to be strict, consistent and fair with all clients, therefore, NO exceptions will be made to this policy. If you make a booking and fail to attend, without providing at least 9 hours’ notice of your cancellation by cancelling or rescheduling your class in MindBody, you will be charged a $15 fee.

Upfront Unlimited Memberships:
1. Memberships are valid for 365 days.
2. A valid credit or debit card must be kept on the MindBody system at all times, otherwise the membership will be cancelled without compensation.
3. As with all Muse Unlimited Memberships, a $15 fee shall be charged for any late cancellations (within 9 hours of the scheduled class) or no shows.
4. There are no refunds, exchanges or suspensions on our upfront passes.

Waitlists:
1. If you are on a waitlist for a class, and a place becomes available, then you will be booked into the class and receive an email from us confirming that you have been moved from the waitlist to the class.
2. When you place yourself on a waitlist, you commit to the class should you get in. The 9-hour cancellation policy applies to those who have put themselves on the waitlist for a class as well. Waitlists close 2 hours prior to the class starting. If you become unable to attend a class for which you are on the waitlist, it is your responsibility to remove yourself from the waitlist. Once a spot becomes available and you are placed into the class, the Y or N option only confirms your attendance, it does not remove you from the class. If you no longer wish to attend that class, it is best to remove yourself from the waitlist at least 9 hours prior to the class starting to avoid any late cancel charges should you get in. 
3. You may wish to turn on email notifications, or otherwise regularly check the MindBody system, to keep track of when you have been moved from the waitlist into the class, in case you are unable to attend that class and need to cancel. Should you miss the class, you will forfeit that class or if you are on a Weekly Membership, you will be charged a $15 fee according to the cancellation policy.

Cancellations:
1. Cancellations/Rescheduling classes need to be made more than 9 hours prior to the commencement of the class. We do understand that sometimes unforeseeable circumstances can arise, but we have to be strict, consistent and fair with all clients. Therefore, NO exceptions will be made to this policy. If you fail to attend a booked class, or otherwise seek to cancel your booking within 9 hours of the commencement of that class, you may be charged for that class, or if you are on an unlimited, membership you will be charged a cancellation fee of $15.
2. Private classes have a strict 24 hour cancellation policy.
3. Instructors and classes are subject to change without notice. Muse Pilates Studio reserves the right to cancel classes if deemed necessary. However, we will endeavour to give you as much notice as possible of any class cancellations.

Gift Cards:
Gift Cards are non-refundable and non-transferable and are valid for 3 months only, commencing from the date of the first class booked using that Gift Card. To redeem Gift Cards, you can book classes through the Muse website and make payment using the Gift Card.

The Payment Policy:
Payment must be made upon booking, there are No exceptions. To book into a class you must either have credits in your account or pay at the time of booking, or be on a current membership with no outstanding payments.

Limitation of liability and indemnity:
Upon booking into a Muse Pilates Studio class, or entering the studio, you agree to the following:
1. Whilst all care is taken, activities at Muse Pilates Studio are not without risk which you accept by undertaking those activities.
2. To the fullest extent permitted by law, Muse Pilates Studio, it’s officers, employees, contractors, instructors, agents and nominees (together the “Indemnified Parties”) will not be liable, and exclude any and all liability to you arising under or in connection with these terms and conditions, or otherwise undertaking any activities at Muse Pilates Studio.
3. You further agree to fully indemnify the Indemnified Parties against all liabilities, loses, damages and costs suffered or incurred by the Indemnified Parties arising from or in connection with you breaching these terms and conditions, or otherwise undertaking any activities at Muse Pilates Studio.
4. You agree that Muse Pilates Studio is not responsible in the event of loss, damage, unauthorised use, theft or injury resulting from and to any personal property that you bring onto, or undertake on, the premises of Muse Pilates Studio.
5. You acknowledge and agree that Muse Pilates Studio’s liability to you in connection with these terms and conditions, and the undertaking of activities at Muse Pilates Studio, in the aggregate is limited to the refund of the fees paid for the Muse Pilates Studio activity, and in the case of Weekly Memberships, the fees paid for the first 4 months of the Weekly Membership.
6. You further acknowledge and agree that by booking into a class or otherwise attending Muse Pilates Studio, you agree to the above terms and conditions and waive certain legal rights, including the right to sue in the circumstances set out above.

Governing Law
These Terms and Conditions are governed by the laws of the State of New South Wales, Australia, and the parties irrevocably submit to the exclusive jurisdiction of the courts having jurisdiction in the State of New South Wales, Australia, and the courts of appeal from them.

Payment + Bookings + Attendance

1. Payment must be made upon booking, there are NO exceptions. To book into a class you must either have pre-purchased classes or have a valid membership in your account or pay at the time of booking.

2. Bookings are made online through the Wellness Living booking system on the website or app.

3. Out of consideration for other clients, the instructor and also for your own safety, the warm-up is an important aspect of each class. Please be aware that if you are more than five minutes late for a class, the instructor may not allow you to participate in the class. This is determined at the instructor’s sole discretion.

4. Owners and/or Instructor’s reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Instructors reserve the right to turn clients away if they do not have the correct medical clearance.

5. Classes are not transferable to another individual and cannot under any circumstances be used by another person. NOTE: If someone other than the person booked into the class arrives to use the class, they will be turned away from the class – or asked to purchase their own classes. You will not receive a refund for your class if this occurs and we reserve the right to cancel your membership in this case.

Class Packs

1. Class Packs and Private Classes are valid for 3 months and are activated on the date of purchase through the Wellness Living system, with the exception of the 50 Class pack which is valid for 6 months from the date of purchase. Class Packs are non-refundable and are not transferable between individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. Class packs cannot be shared as all class packs are for individual use only.

Upfront Unlimited Memberships

Memberships are valid for 365 days.

A valid credit or debit card must be kept on the Wellness Living system at all times, otherwise the membership will be cancelled without compensation. 

As with all Muse Unlimited Memberships, a $25 fee shall be charged for any late cancellations (within 9 hours of the scheduled class) or no shows. 

There are no refunds, exchanges or suspensions on our upfront passes. 

Weekly Memberships

1. Weekly Direct Debits are valid for 1 week (7 days) and are activated on your chosen direct debit start date, automatically renewing every week. Weekly Direct Debits are non-refundable and are not transferable between individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. Once a membership has expired, memberships will be extended due to medical reasons.

2. Weekly Direct Debits can be cancelled at any time after the minimum term by giving 30 days notice via email tohello@musepilatesstudio.com

3. Payment will be automatically deducted from your nominated credit card each week (on your chosen day). If payment defaults you will be charged a default fee of $14.90, for each time there is a default in payment.

4. Where there are 2 or more defaults, your membership may be terminated, with prior money missed payments still payable.

5. For Memberships (with the exception of the Foundation Membership) your agreement is scheduled for 16 weeks . This will be paid in weekly instalments. You may cancel at any time, giving 30 days notice after the initial 16-week period. Notice of cancellation must be sent via email to hello@musepilatesstudio.com.

6. For Foundation Memberships your agreement is ongoing and the fee will be paid in weekly instalments. You may cancel at any time, giving 30 days notice. Notice of cancellation must be sent via email to hello@musepilatesstudio.com.

7. Weekly memberships can be put on hold (or suspended) for up to 8 weeks (56 days) annually. 7 days’ notice must be given by emailing the hold dates to hello@musepilatesstudio.com. You must give 7 days’ notice and the hold must be in 7-day increments. Please note that we are not able to back date any membership hold.

Special Offers

1. Introductory Offer: You can only purchase the Introductory offer once, if you have been found to purchase this offer more than once, you agree to be charged the per class rate for each additional class you do. The Introductory Offer is non-refundable nor transferable and will activate from the date of purchase. 

2. All other classes and class packs are non-refundable nor transferable and will be valid for 3 months only.

3. Gift cards are non-refundable nor transferable and are valid for 3 months only. To redeem gift cards you book using your voucher through the Wellness Living website or app.

Wait lists

If a class you wish to attend is fully booked, please sign up for the waiting list. Due to our 9hr cancellation policy there is movement in the classes. Should a place become available then you will receive an email from us confirming if you have been moved from the waitlist to the class. The 9-hour cancellation policy applies to those who have put themselves on the waitlist for a class also. If you know you will not be able to make a class that you have waitlisted yourself on, it is your responsibility to remove yourself from the waitlist. You need to ensure that you turn on email notifications in your Wellness Living account in order to receive an email confirming that you have been moved from Waitlist into the class. If you don’t wish to receive emails, you must ensure that you switch on app notifications in your Wellness Living account to receive a notification confirming that you have been moved from Waitlist into the class. If you do not wish to receive emails from Wellness Living, it is your responsibility to ensure that you log in to the Wellness Living system to check if you have been moved from Waitlist into the class. Should you miss you the class due to not having your notifications switched on or set up properly in Wellness Living or due to not checking your schedule in Wellness Living, you will forfeit that class or if you are on an unlimited membership, you will be charged a $25 fee according to the cancellation policy. 

Cancellations

1. Cancellations/Rescheduling classes need to be made more than 9 hours prior to your class beginning. We do understand that sometimes unforeseeable circumstances can arise, but we have to be strict, consistent and fair with all clients, therefore, NO exceptions will be made to this policy. If you make a booking and fail to attend, without providing at least 9 hours’ notice of your cancellation by cancelling or rescheduling your class in Wellness Living, you will incur a lost of class and if you are on an unlimited membership you will be charged $25.

2. Private classes have a strict 24 hour cancellation policy.

3. Instructors and classes are subject to change without notice. Muse Pilates Studio reserves the right to cancel classes if deemed necessary.

4. Class sizes are limited to 12 and must be pre-booked online. Online booking opens 7 days prior to class. Online booking closes 60 minutes before class.

The Payment Policy

Payment must be made upon booking, there are NO exceptions. To book into a class you must either have credits in your account or pay at the time of booking, or be on a current membership with the outstanding payments.

Age Restrictions

You must be at least 16 years of age to attend classes at Muse Pilates Studio. Children younger than this age are not permitted in our studio and are not to be left in the studio or waiting area while you attend classes.

Pregnancies + Injuries

You must inform the Instructor if you are pregnant or have any injuries. 

Illness 

If you meet any of the following criteria, you must refrain from entering the studio: 

  • feeling unwell
  • cold & flu symptoms 
  • shortness of breath 
  • difficulty breathing 
  • cough 
  • other respiratory symptoms 
  • Close contact with anyone with these symptoms or with a confirmed case of COVID-19
  • Recently travelled overseas 

Re-opening Membership: 

The minimum term of the contract is 12 months and there are no holds/suspensions available for the duration of the contract. You agree to be charged $14.90 for any time there is a default in your weekly payment and agree that a debt collector will be engaged should you not pay your membership fees in full. The cost is $50 per week. You can cancel at any time after the 12 month minimum term with 30 days notice.

Billed weekly via debit or credit card. No refunds, transfers or extensions are available.

You are agreeing to commit to 12 months, after 12 months you will continue to be charged $50 per week unless you let us know that you would like to cancel, providing 30 days notice. 

Cancellations/Rescheduling classes need to be made more than 9 hours prior to your class beginning. We do understand that sometimes unforeseeable circumstances can arise, but we have to be strict, consistent and fair with all clients, therefore, NO exceptions will be made to this policy. If you make a booking and fail to attend, without providing at least 9 hours’ notice of your cancellation by cancelling or rescheduling your class in Wellness Living, you will be charged a $25 fee. 

Weekly Memberships

1. Weekly Direct Debits are valid for 1 week (7 days) and are activated on your chosen direct debit start date, automatically renewing every week. Weekly Direct Debits are non-refundable and are not transferable between individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. Once a membership has expired, memberships will be extended due to medical reasons.

2. Weekly Direct Debits can be cancelled at any time after the minimum term by giving 30 days notice via email tohello@musepilatesstudio.com

3. Payment will be automatically deducted from your nominated credit card each week. If payment defaults you will be charged a default fee of $14.90, for each time there is a default in payment.

4. Where there are 2 or more defaults, your membership may be terminated, with prior money missed payments still payable. This is at the sole discretion of Muse Pilates Studio. 

5. For Muse Re-Opening Memberships your agreement is ongoing and the fee will be paid in weekly instalments. You may cancel at any time after 12 months, giving 30 days notice. Notice of cancellation must be sent via email to hello@musepilatesstudio.com.

6. Muse Re-Opening memberships cannot be put on hold (or suspended).

Personal Agreement

Upon booking into a Muse Pilates Studio class you agree to the following statement:

‘Muse Pilates Studio activities, whilst care is taken, are not without risk which you accept, and in turn I indemnify in full, on a solicitor and client basis, Muse Pilates Studio, it’s Directors, employees, contractors, instructors, agents and nominees against all liabilities, damages and costs arising from Muse Pilates Studio activities. This includes but is not limited to, liabilities arising from any cause such as negligence, contract, statute including the Civil Liability Act 2002, tortious or common law for any injury, death, loss, property damage or expense arising out of or sustained to me or I cause, in the course of my participation in the activities and programs offered by Muse Pilates Studio, both on and off of the Muse Pilates Studio’s premises or in relation to any activities, including to any party. I agree that Muse Pilates Studio is not responsible in the event of loss, damage, unauthorised use, theft or injury resulting from and to any personal property that I bring onto or undertake on the premises. I recognise that this Agreement and Release and Waiver is a legal instrument and that it is intended to be as broad and inclusive as permitted by Australian law. Muse Pilates Studio’s liability in the aggregate is the refund of the fees paid for the Muse Pilates Studio activity. I recognise that by booking into a class I agree to the above terms and conditions and I am waiving certain legal rights, including the right to sue and I do so of my own free will and assume all aspects of the risks involved.

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